Policies and Shipping

Website Safety 
This website uses Secure Sockets Layer (SSL) technology to ensure a safe and confidential transaction with your private information.  This is indicated by the "https:" and/or the lock symbol on the front of the website URL. No personal payment information is retained by this site.

Pricing and Sales Tax
All prices are shown and transacted in U.S. Dollars. 

We are required to charge sales tax to all Florida customers. 

Order Fulfillment/Shipping
Currently, we are only shipping within the United States (including territories and APOs) and Canada.  Other countries may be added in the future.  Shipping fee is based on the size/weight and destination of your order.  You will see the shipping fee prior to placing your order.

Your handpainted item may be produced when the order is received. Every effort is made to ensure quick order fulfillment and delivery.  

Please note that at certain times of the year, order fulfillment may take slightly longer due to the artist being out of town on vacation, etc.  At these times, there will be a notification on the website indicating such.

Returns/Refunds
If your order arrives damaged, you received the wrong order, or you are not satisfied with the product, please contact me as soon as possible via the Contact page to explain the situation.  I will let you know how to return the item(s) to receive a replacement or refund.  A refund will only be made upon return of the original item within 15 days of when you receive your order.  After 15 days, no returns will be accepted.  Please ensure everything is correct when you receive your order.

NOTE:  absolutely no refunds on downloaded videos.  Please be sure the video you are ordering is the video you want.

COPYRIGHT NOTICE
All images and content (including videos, project packets, and other printed items for sale) on this site are Copyright © Michelle James – All rights reserved worldwide. 
 
All images appearing on this web site are the exclusive property of Michelle James and are protected under United States and International Copyright laws. Images on this site are NOT public domain. Website images, as well as images in pattern packets and videos delivered to customers, may not be reproduced, copied, scanned, or redistributed (electronically or physically) without the written permission of Michelle James.